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Creativity that's made billions

A principal advertising & product designer based in Austin, Texas. I help businesses create resonating brands and products using AI creative tools to elevate their most authentic work and human talent.

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Patrick Nolan

Principal Product Designer

30+ years of experience

Home

Projects

About

Email

Creativity that's made billions

A principal advertising & product designer based in Austin, Texas. I help businesses create resonating brands and products using AI creative tools to elevate their most authentic work and human talent.

VIEW CASE STUDIES

Patrick Nolan

Principal Product Designer

30+ years of experience

Worldpay Virtual Payment Portal

Worldpay is an industry leading payments technology and solutions company with unique capabilities to power omni-commerce across the globe. Their processing solutions allow businesses of all sizes to take, make and manage payments in-person and online from anywhere in the world. Annually, they process over 50 billion transactions across 174 countries and 135 currencies. They help their customers become more efficient, more secure and more successful. After mergers with Vantiv, then FIS, they are now again independent.

Worldpay website story

ROLE

Senior UX Design Manager

PROBLEM

Worldpay was trapped in old bank mindsets preventing growth. Given that financial market consolidation in payments banking, a major digital refresh was needed to become congruent with other marketing and branding. Technology felt and appeared old. I led a full redesign to modernize the experience.

Hired by Worldpay home office in Atlanta to reduce friction and enable design innovation

  • Reported to the Atlanta VP/Product, VP/Innovation and Design, and VP/UX

  • Led a group of four UX designers across new teams being formed up to leverage new microservices to dramatically improve and modernize old payments technology

  • Hired to apply new branding to Worldpay's Payment Portal and Mobile Applications

  • Initiated User Testing program for teams in Atlanta and Austin

  • Managed all aspects of Austin team interfacing with Atlanta

  • Working as part of a RPID Lean Agile 3-legged structure sitting physically back to back

  • Cross functional team leadership for the creative vision mapping to front end dev and back end

  • Global team cooperation and leadership

RESULTS

+50% increase in time spent on dashboard

5x engagement with modern reporting tools

100% aligned with marketing branding

$10 billion dollar merger with Vantiv, $24 billion dollar merger further enabled trillion dollar deals

ROLE

Senior UX Design Manager

PROBLEM

Worldpay was trapped in old bank mindsets preventing growth. Given that financial market consolidation in payments banking, a major digital refresh was needed to become congruent with other marketing and branding. Technology felt and appeared old. I led a full redesign to modernize the experience.

Hired by Worldpay home office in Atlanta to reduce friction and enable design innovation

  • Reported to the Atlanta VP/Product, VP/Innovation and Design, and VP/UX

  • Led a group of four UX designers across new teams being formed up to leverage new microservices to dramatically improve and modernize old payments technology

  • Hired to apply new branding to Worldpay's Payment Portal and Mobile Applications

  • Initiated User Testing program for teams in Atlanta and Austin

  • Managed all aspects of Austin team interfacing with Atlanta

  • Working as part of a RPID Lean Agile 3-legged structure sitting physically back to back

  • Cross functional team leadership for the creative vision mapping to front end dev and back end

  • Global team cooperation and leadership

RESULTS

+50% increase in time spent on dashboard

5x engagement with modern reporting tools

100% aligned with marketing branding

$10 billion dollar merger with Vantiv, $24 billion dollar merger further enabled trillion dollar deals

Bank Portal Transformation

Worldpay, a global banking giant had a growing brand but a dated customer portal. They acquired an Austin payments development company who was reengineering their system based on microservices and they needed a modern, well-designed dashboard that could serve different roles—without sacrificing clarity. For customers, using the portal needed to be less intimidating, less technical, and it had to be fast, visual, and flexible.

Modular by design

We built Orbit’s dashboard around draggable, collapsible cards that users could configure to fit their workflow. Each module had its own interaction logic, status states, and filtering options.

Metrics that work for you

By turning complexity into clarity, we gave teams a dashboard that worked around them—not the other way around. The redesign helped Orbit shift from being a data provider to a decision-making platform.